Privacy Policy for jileveo

1 Information We Collect

jileveo collects personal data from you in several ways: information you provide directly during registration and account management, information collected automatically through your use of the platform, and in some cases, information received from trusted third-party partners such as payment processors and identity verification services.

1.1 Information You Provide Directly

When you register an account or interact with jileveo, you may voluntarily provide the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (including city and country — e.g., Dhaka, Chittagong, Sylhet).
• KYC documents: Copies of government-issued identification such as your National Identity Card (NID), passport, or driver's licence, and proof of address documents.
• Financial data: Payment method details including bKash account numbers, Nagad mobile wallet details, Rocket or Upay account references, and card details (Visa / Mastercard) as required for deposit and withdrawal processing.
• Communications data: Records of messages sent to the jileveo support team via email, WhatsApp, or live chat.
• Preferences and settings: Responsible gaming limits, notification preferences, and account settings you configure.

1.2 Information Collected Automatically

When you visit jileveo.net, certain technical and behavioural data is collected automatically through cookies, server logs, and similar tracking technologies:

• Device and technical data: IP address, browser type and version, operating system, device model, screen resolution, and language settings.
• Usage data: Pages visited, game sessions played (including game title, session duration, stakes, and outcomes), links clicked, and features used.
• Location data: Approximate geographic location derived from your IP address (country and city level only — jileveo does not collect precise GPS coordinates).
• Session data: Login timestamps, session durations, and logout events, used for security monitoring and responsible gaming compliance.

1.3 Information from Third Parties

jileveo may receive supplementary personal data from trusted third-party service providers in the following circumstances:

• Identity verification partners who confirm the authenticity of KYC documents submitted during account verification.
• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who provide transaction confirmation references and fraud signals relevant to your account.
• Analytics partners who provide aggregated insight into platform usage patterns — jileveo does not receive individually identifiable data from these analytics integrations.

2 How We Use Your Data

jileveo uses personal data only for legitimate, clearly defined purposes. We do not sell your personal data to any third party for marketing purposes. The table below summarises the key purposes for which your data is processed and the legal basis for each:

Where jileveo relies on your consent as the legal basis for processing (such as sending promotional emails about bonuses, BPL cricket betting offers, or Eid promotions), you may withdraw that consent at any time by updating your notification preferences in your account settings or by contacting support at [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the consent was withdrawn.

3 Data Sharing & Disclosure

jileveo does not sell, rent, or trade your personal data. We share data only where strictly necessary for platform operation, legal compliance, or with your explicit consent. The categories of recipients who may receive your personal data are described below.

3.1 Service Providers

jileveo works with carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements. These providers are permitted to use your data only for the specific purposes instructed by jileveo and are contractually prohibited from using it for their own purposes. Service provider categories include:

• KYC and identity verification providers.
• Payment processors and mobile financial service operators (bKash, Nagad, Rocket, Upay, Visa, Mastercard networks).
• Cloud hosting and infrastructure providers who store platform data in secure, encrypted data centres.
• Customer support platform providers who facilitate email and live chat communications.
• Analytics providers who process aggregated, pseudonymised usage data to help jileveo improve the platform experience.

3.2 Game Providers

To facilitate gameplay, limited technical data (such as a pseudonymised player identifier, session token, and wager amounts) is shared with certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive only the minimum data required to deliver their game software and do not receive your full identity or contact details.

3.3 Legal and Regulatory Disclosure

jileveo may be required to disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required by applicable law. Such disclosures are made in strict compliance with legal requirements and only to the extent necessary. jileveo will notify affected players of such disclosures where permitted by law to do so.

4 Cookies & Tracking

jileveo uses cookies and similar technologies (such as web beacons and local storage) to ensure the platform functions correctly, to protect account security, and to understand how players use the site so we can improve the experience. This section explains the types of cookies in use and how you can manage your preferences.

4.1 Types of Cookies Used

• Strictly necessary cookies: These cookies are essential for the platform to function. They manage your login session, maintain security tokens, and enable core features such as the cashier and account settings. These cookies cannot be disabled without breaking the platform.
• Analytics cookies: Used to collect anonymised data about how players navigate jileveo — which pages are visited most often, average session lengths, and common entry/exit points. This helps jileveo improve the platform's usability and performance.
• Functional cookies: Remember your preferences such as language settings, last-visited game category, and responsible gaming display settings between sessions.
• Marketing cookies: Used only with your explicit consent to personalise promotional content shown within the jileveo platform. jileveo does not use third-party advertising networks that place tracking cookies for cross-site profiling.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling strictly necessary cookies will impair the functionality of jileveo and may prevent you from logging in or accessing the cashier. For guidance on managing cookies in your specific browser, refer to your browser's official help documentation. You may also update your marketing cookie preferences at any time via your jileveo account settings.

5 Data Retention

jileveo retains personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The following general retention periods apply:

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Where data is anonymised rather than deleted, the resulting anonymised dataset is no longer considered personal data and may be retained indefinitely for statistical and research purposes.

6 Your Privacy Rights

jileveo respects your rights in relation to your personal data. The following rights are available to all registered players. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request". jileveo will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of all personal data jileveo holds about you, including account data, transaction history, and game session records.
• Right to rectification: If any personal data jileveo holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure: In certain circumstances, you have the right to request deletion of your personal data. Note that this right may be limited where jileveo is required by law to retain certain records (e.g., KYC documents and financial transaction records).
• Right to restrict processing: You may request that jileveo restricts the processing of your personal data in certain situations, for example while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling. You also have an unconditional right to object to direct marketing at any time.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

7 Data Security

jileveo implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following controls:

• 256-bit SSL/TLS encryption: All data transmitted between your browser or device and jileveo.net is encrypted using industry-standard TLS 1.2 or higher. This protects your login credentials, financial data, and personal information in transit.
• Encrypted data storage: Sensitive data including KYC documents and payment method details is stored in encrypted form at rest. Encryption keys are managed using a separate key management system with strict access controls.
• Access controls: Access to personal data within jileveo is restricted on a strict need-to-know basis. Staff members can only access data relevant to their specific role. All data access is logged and audited.
• Intrusion detection: jileveo operates continuous network monitoring and intrusion detection systems. Suspicious activity patterns trigger automated alerts and immediate investigation by the security team.
• Regular security audits: jileveo conducts periodic security assessments including vulnerability scanning and penetration testing to identify and remediate potential weaknesses in the platform's security posture.
• Staff training: All jileveo personnel who handle personal data receive regular data protection and cybersecurity training to ensure consistent application of security best practices.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, jileveo will notify affected players without undue delay and will take all available steps to mitigate the impact of the breach.

7.1 Your Role in Security

The security of your jileveo account also depends on the steps you take to protect your login credentials. jileveo strongly recommends the following practices for all players:

• Use a strong, unique password for your jileveo account that is not shared with any other platform.
• Enable two-factor authentication (2FA) from your account security settings.
• Always log out of your jileveo account when using a shared or public device.
• Report any suspicious activity on your account immediately to [email protected].

8 Contact & DPO

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jileveo handles your personal data, please contact us using the details below. jileveo is committed to resolving all privacy-related enquiries promptly and transparently.

jileveo aims to resolve all privacy-related enquiries within 5 business days of receipt. For formal privacy rights requests (access, erasure, portability, etc.), the maximum response time is 30 calendar days. If you are not satisfied with jileveo's response to your privacy concern, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.

8.1 Policy Updates

jileveo reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, registered players will be notified via their registered email address at least 14 days before the updated policy takes effect. The effective date at the top of this page will be updated accordingly. Continued use of jileveo following notification of a policy update constitutes acceptance of the revised terms.